Regulatory changes customer relations rulesThe interest rate to be paid on Nevada customer deposits for the period July 1, 2013, through December 31, 2013, is 0.080%.  Did you know that Nevada adjusts this rate twice each year; in December and in June?  As a provider of telecom services, how do you keep your records up-to-date regarding the interest rate on customer deposits in all the areas where you provide service?


Detailed information about customer deposits for all 50 states and the District of Columbia  are contained in TMI’s Customer Relations Rules Application database (CRRA).  In addition to information on when deposits are allowed, the amount that may be collected, and other details, the CRRA includes an at-a-glance table with information on the current interest rate to be paid on customer deposits.


Our CRRA database contains over 5,000 records from FCC and state rules applicable to interaction with your customers during the process of establishing credit; handling deposits, billing, and billing disputes; and when necessary disconnecting service. 


The many telecom service providers that subscribe to our Rules database enjoy its functionality and flexibility. The advantages of thousands of Records, that can be filtered and sorted to create reports save them time and affiliated staff research costs. 


Find out how every state treats customer deposits in one report. We update the database as rule changes become public record.


Customer Relations Rules