JD Power conducted its first ever survey of retail electric provider rankings. The inaugural study measures satisfaction among residential customers of 71 retail electric providers in seven states by examining five key factors: price; communications; corporate citizenship; enrollment/renewal; and customer service.
The retail electric provider study rankings by state are:
Connecticut: ConEdison Solutions ranks highest in Connecticut performing well based on price factor. Ambit follows ConEdison Solutions in the rankings, performing above the Connecticut state average.
Illinois: Energy Plus ranks highest in Illinois performing well in both the price and corporate citizenship factors. Following Energy Plus in the rankings are First Energy and IGS Energy, respectively.
Maryland: Dominion Energy Solutions ranks highest in Maryland performing well based on price factor. Washington Gas Energy Services follows in the rankings, performing above the Maryland state average.
Massachusetts: Energy Plus ranks highest in the Massachusetts market performing well in the customer service and enrollment/renewal factors. AEP Energy and Direct Energy follow in the rankings.
New York: Ambit Energy ranks highest in New York, and performs particularly well in the price, communications, enrollment/renewal and customer service factors. Energetix follows in the rankings, performing above the New York state average.
Ohio: DPL Energy Resources ranks highest in Ohio performing well in the price, communications, corporate citizenship and customer service factors. Dominion Energy and Duke Energy follow respectively in the rankings.
Pennsylvania: PPL EnergyPlus ranks highest in Pennsylvania performing well in the communications and corporate citizenship factors. Energy Plus follows in the rankings, performing above the Pennsylvania state average.
The 2013 Retail Electric Provider Satisfaction Study is based on responses from more than 14,800 retail electric residential customers and was fielded in April and May 2013.