The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.
The FCC released its report of the top subject areas of consumer inquiries and informal complaints received and processed during the second quarter of 2013.
- For Bundled and VoIP Services, the top informal complaint subjects were: number portability; broadband services; carrier marketing and advertising; service quality; and billing and rates.
- For Wireline Telecommunications, the top informal complaint subjects were: Lifeline/Link Up; number portability; broadband access; service quality; and billing and rates.
- For Wireless Telecommunications, the top informal complaint subjects were: broadband access; contract termination; equipment; quality of service; and billing and rates.
The FCC acknowledged that it receives many inquiries and informal complaints that do not involve violations of the Communications Act, an FCC rule, or an FCC policy. It also said that that the existence of a complaint does not necessarily establish wrongdoing by the named company. See the whole report.