Today’s Regulatory Mix: FCC Approves Texting to Suicide Prevention Lifeline, FCC Seeks to Improve 911 Reliability


2020 FCC SealFCC Approves Texting to Suicide Prevention Lifeline 

The FCC previously established 988 as the 3-digit dialing code for reaching the National Suicide Prevention Lifeline (Lifeline) by telephone beginning July 16, 2022. The Lifeline is a national network that provides free, confidential support to those in suicidal crisis or emotional distress. Today the FCC announced it voted to approve a Further Notice of Proposed Rulemaking to expand access to the Lifeline by establishing texting to 988. This action by the FCC starts the process to ensure it is in a position to require that texts to 988 reach the Lifeline should the record support it. 


www.inteserra.comhs-fshubfsinteserra-imagesNG911 Imagesviolet PSAP gradient banner-3FCC Seeks to Improve 911 Reliability 

The FCC issued a statement about proposed rules designed to ensure that 911 call centers and the public receive timely notice about disruptions impacting 911 service.  A Notice of Proposed Rulemaking sets forth streamlined processes for reporting these disruptions, including the timeframe, means, and frequency of notification requirements. In addition, the proposed rules would require service providers to notify potentially affected customers when 911 is unavailable by providing information on their websites and Internet-related applications, such as their mobile apps, within 60 minutes of discovering an outage affecting 911 service has occurred.



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The Regulatory Mix, Inteserra’s blog of telecom related regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of an Inteserra Briefing.


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